Support & Information
What is RafaArt?
RafaArt is an online platform specialized in selling authentic artworks. We offer a wide selection of pieces across different artistic categories: contemporary art, abstract art, oil painting, acrylic, and many other styles to suit all tastes.
How can I order an artwork?
To order an artwork, browse our online catalog, select the painting that interests you and click "See More" to view the details. Then contact us via the contact form or by phone to finalize your order. Our team will assist you throughout the process.
What payment methods are accepted?
Currently, we accept cash on delivery. You pay directly upon receipt of your artwork. You can pay in cash or by check at the time of delivery. This method guarantees that you see your painting before finalizing payment.
How does artwork delivery work?
Once your order is confirmed, we organize delivery to your home. Each artwork is carefully packaged to ensure its protection during transport. Delivery times vary depending on your location. Our team will contact you to schedule a delivery appointment that suits you.
Are the artworks authentic and original?
Yes, absolutely! All artworks offered on RafaArt are authentic and original creations. Each painting comes with a certificate of authenticity that guarantees its originality, provenance and information about the artist. We work directly with recognized artists and trusted galleries.
What art categories do you offer?
RafaArt offers a wide range of artistic categories for all tastes: contemporary art, abstract art, oil painting, acrylic, watercolor, portraits, landscapes, figurative art, and many other styles. Our collection is regularly updated with new exclusive works.
Can I see the artwork before buying it?
Yes! With our cash on delivery system, you have the opportunity to inspect the artwork when it arrives at your home. If the painting does not meet your expectations or has a defect, you can refuse delivery at no cost. Your complete satisfaction is our priority.
Are there delivery fees?
Delivery fees vary depending on the size of the artwork and your location. For some orders, delivery may be free during special promotions. Contact our customer service for an accurate quote of delivery fees before confirming your order.
Can I return or exchange an artwork?
If the artwork does not suit you or has a defect, you can refuse it at the time of delivery without commitment. For any exchange or return after acceptance, please contact our customer service within 48 hours of receipt. Specific exchange conditions will be evaluated on a case-by-case basis.
How do I contact RafaArt customer service?
Our team is available to answer all your questions. You can contact us by phone, email or via the contact form on our website. We are committed to responding as quickly as possible to offer you the best service.